POSITION SUMMARY
The Project Manager ensures the seamless execution of client strategies by overseeing workflow, deliverables, and deadlines across multiple accounts. This detail-oriented professional thrives behind the scenes, keeping the internal team accountable and organized while allowing the Client Relations Specialist to focus on strategy and client relationships. The Project Manager loves process, order, and efficiency, ensuring that every task is completed accurately, on time, within budget, and aligned with client goals.
RESPONSIBILITIES
- Own the internal workflow for assigned client accounts, ensuring projects move from concept to completion.
- Partner closely with the Client Relations Specialists to understand client goals and translate them into actionable project plans.
- Manage project management tools (e.g., Basecamp) with detailed timelines, assignments, and progress updates.
- Serve as the primary contact for all Orchard members and coordinate with writers, designers, developers, strategists, and key vendors to ensure deliverables meet quality standards and deadlines.
- Track budgets (retainer hours and project fees) and alert the Client Relations Specialists and leadership team of any risks or overages.
- Support client meetings by preparing materials, capturing notes, and documenting action items.
- Provide progress reporting and updates to the Client Relations Specialist and leadership team.
- Continuously refine processes to improve efficiency and ensure smooth team operations.
SUPERVISORY RESPONSIBILITIES
None at this time.