Who is Pivot Parking and what should we know about you?
Pivot Parking is a full-service parking management company built on innovation, transparency, and a people-first approach. Pivot grew rapidly during this period when adaptability was crucial, as we don’t force any one solution on our clients. What sets us apart is this ability to “pivot” with our clients’ unique needs, whether that means implementing state-of-the-art touchless technology, streamlining revenue collection, or creating customer-focused parking programs. Today, we manage 100+ locations across the Sunbelt, serving municipalities, universities, mixed-use facilities, and event venues. At Pivot, we don’t just operate parking facilities; we redefine the parking experience.
How do you manage and maintain a positive company culture?
Our culture starts with our people. We believe in transparency, collaboration, and providing opportunities for growth at every level. Training and professional development are central to how we invest in our team. Our employees earn industry certifications and are encouraged to share ideas that enhance operational efficiency. Recognition is also key: through programs like our Most Valuable Pivotal Player (MVPP) spotlight, we celebrate team members who go above and beyond. We work hard, but we also value building trust and camaraderie across the company. At the end of the day, a positive culture means empowered employees, and empowered employees deliver the best service to our clients and communities.
How do you stay informed about industry trends and changes?
Parking is an evolving industry, influenced by technology, urban planning, and changing consumer expectations. We stay ahead by actively participating in organizations such as the International Parking & Mobility Institute (IPMI), attending national and regional conferences, and investing in continuous learning for our leadership team. We also closely monitor shifts in urban mobility, ranging from the EV charging infrastructure to the rise of contactless payments, and we integrate those innovations into our operations. By blending real-time industry knowledge with a forward-looking mindset, Pivot ensures our partners remain competitive and prepared for the future.
Can you share why the Nashville region is a good place to do business?
Nashville is one of the fastest-growing cities in the U.S., blending a rich cultural heritage with booming economic development. The region attracts a diverse mix of industries, including healthcare, higher education, technology, entertainment, and hospitality, which creates a vibrant ecosystem for business. For Pivot, Nashville’s rapid growth presents opportunities to support municipalities, developers, and businesses in developing innovative parking solutions that match the city’s forward momentum. The community is collaborative, the talent pool is strong, and the city’s energy makes it an ideal place to do business.
Are there new markets or demographics you are targeting?
Yes. As parking continues to intersect with mobility, we are expanding into markets where technology, convenience, and urban growth converge. This includes university campuses, mixed-use developments, and rapidly growing downtowns like Nashville. Demographically, we’re focusing on the new generation of parkers who expect a frictionless, digital-first experience. We’re also responding to the growing demand for EV charging infrastructure and larger vehicle accommodations, ensuring that our facilities meet the needs of today’s and tomorrow’s drivers.
What do you want to be known for in the business community?
We want Pivot Parking to be recognized as the partner that proves parking may not be rocket science, but there is a science to doing it right. That means delivering consistent, reliable operations, but also innovating in ways that add value to our clients’ properties and to the communities we serve. We want to be known for integrity, responsiveness, and solutions that work, whether it’s improving cash flow for real estate owners, supporting municipalities with compliance and enforcement, or creating a stress-free experience for event-goers. In short, we aim to be known as the parking company that raises the standard for what the industry should be.
If you are interested in partnering with Pivot, contact Jake Bartow at jbartow@pivotparking.comor (629) 203-3180.