Position Summary/Primary Purpose
Be a Connector for Nashville’s Business Community
Are you a relationship builder who thrives on helping others succeed? Do you enjoy creating meaningful connections and delivering exceptional experiences that make people feel part of something bigger?
The Nashville Area Chamber of Commerce is a membership-driven organization that has served as the voice of business across Middle Tennessee since 1847. With more than 1,800 business members representing industries of every size and sector, the Chamber drives progress across a 10-county region through bold initiatives in economic development, talent attraction, placemaking, and policy. We provide a home for businesses to collaborate, innovate, and drive civic engagement—harnessing the power of community to advance our region.
Our mission is simple yet powerful: to create economic prosperity by facilitating community leadership. We believe strong businesses build strong communities—and we bring together decision-makers, entrepreneurs, innovators, and civic leaders to turn vision into action.
As Nashville and the surrounding region continue to experience extraordinary growth, the Chamber plays a pivotal role in aligning business interests with community priorities. From small startups to global headquarters, our members count on us to provide access, advocacy, and actionable insight.
What You’ll Do
We’re seeking a Member Engagement Manager who is passionate about building relationships and delivering value to Chamber members. This role is key to activating new members, coordinating onboarding and engagement opportunities, and ensuring every business feels connected and supported throughout its Chamber experience.
The ideal candidate is proactive, organized, and people-oriented, with a talent for communication and event coordination. You’ll lead initiatives that strengthen member satisfaction and retention, from hosting ribbon cuttings and orientations to managing engagement touchpoints and maintaining data integrity in the Chamber’s CRM.
You’ll collaborate across teams to make meaningful member connections, support key events like Chamber Chat and Pick Your Place, and help build the strategies that enhance long-term member engagement and success.
Member Retention, Event Management and Engagement
- Lead engagement meetings to assist Chamber members to take full advantage of member programming, business resources, and networking opportunities.
- Develop workflows in CRM that will strategically remind members when events or initiatives of interest are approaching as well as strategic follow up from the engagement team.
- Execute strategy around new and existing member engagement based on each membership level and continue to develop and brainstorm engagement process. Manage proactive engagement process for existing members for their first year of membership and beyond.
- Coordinate successful logistics and execution of member ribbon cuttings and serve as the Chamber’s representative by providing event remarks.
- Build out an annual engagement strategy plan for members (at each membership level) that incorporates in-person, phone and digital communication in consultation with member relations team prioritized based on renewal dates.
- Promote and make recommendations regarding the features and benefits of the Chamber that best supports a member’s business strategy.
- Accountable for member retention goals by contacting assigned members to maintain relationships while tracking and building profiles of members.
- Work across the organization to make strategic connections to members interested in engaging with different departmental initiatives.
- Lead monthly Chamber Chat member orientation coordinating with all Chamber departments to develop and present content.
- Assist with Pick Your Place, our annual member involvement, Chamber open house event, to ensure member engagement goals.
- Coordinate annual Pay It Forward member orientation session with Chamber leadership and annual Pay It Forward reception in coordination with Chamber Board of Directors.
- Attending Chamber events to build relationships with members in effort to strengthen their connection to the Chamber and promote interest in Chamber membership.
- Work cooperatively with the Chamber’s development team to ensure member value propositions are fulfilled and managed.
- Assist member engagement tracking process with Growth team and manage member follow up process.
- Assist with engagement one-pager and online engagement form on Chamber website.
- Communicate and follow-up with members to resolve basic issues or inquiries.
- Maintains confidentiality of member information.
Database Coordination
- Crosstrain with Director of Member Relations to learn functionality, operations and data integrity of the member/prospect database management system. Learn the process of member activations and daily revenue reporting.
- Serves as a member’s point of contact for verification of all information in the member database including daily tasks of approving member events, coupons, profile changes, etc.
- Inputs and maintains data through the entire membership life cycle, including new member data input, member contact changes and cancellations.
- Coordinate the process of members who wish to purchase or obtain member lists.
- Provides membership data analysis and lists for member retention.
Marketing
- Update online speaker directory, coordinate “Leaders You Should Know” marketing feature, website updates, decals, provide lists of member features to MarCom team for member campaigns and other member marketing opportunities throughout the year.
- Responsible for updating content of monthly new member recurring emails.
- Work with the engagement team to brainstorm and implement more marketing/visibility opportunities for members and investors.
Strategic Initiatives
- Support the implementation of a comprehensive, Chamber-wide revenue culture, with an emphasis on customer experience and value creation.
- Support initiatives which enhance value, quality, speed to market, agility and simplification to build a stronger and more sustainable organization for all members providing balance between the following:
- Revenue generation – 40%
- Relationship building 60%
- Other duties as assigned by SVP, Growth.