Position Summary
The Membership Coordinator helps keep NCVC’s 1,200+ member community connected and supported. It’s an entry-level, administrative role where organization and accuracy meet the energy of the Music City brand.
Most days you’ll work in our member database and shared inbox to keep information up to date, renewals moving, and questions answered quickly and efficiently. You’ll also prepare reports and assist with light meeting logistics (registrations, lists, check-in) ensuring every interaction reflects NCVC’s professionalism.
How your week tends to flow (roughly):
- Admin & data (about 50–60%) – update member records, process renewals/invoices, maintain lists, and build and run reports
- Member support (about 30–40%) – respond to emails/calls, route requests, schedule meetings, assist with new member onboarding
- Meeting-day help (about 10%) – registration lists, name badges, and on-site check-in
Who will love this role:
Someone who enjoys tidy systems, clear processes, and helping people. You’ll see how a destination organization supports Nashville’s hospitality partners, grow your reporting and coordination skills, and help every interaction reflect the professionalism and spark of Music City.
Key Responsibilities
- Maintain accurate, up-to-date member data including contacts, renewals, and benefit tracking.
- Manage renewals and retention: track dues, send reminders, coordinate payments, and report results.
- Support meetings and member events — organize calendars, materials, registration, and post-event follow-up.
- Respond to member inquiries via email and phone with clear, professional communication.
- Help update marketing materials and process creative or collateral requests for the department.