Public Safety Dispatcher

Essential Job Duties:

• Monitors all radio traffic.
• Uses electronic equipment including the National Crime Information Center (NCIC) and Metro Automated Records Management System (ARMS) to determine vehicle registration, criminal history, warrants, stolen property, gun files, and emergency notifications.
• Dispatches personnel to investigate complaints, security infractions, and reported emergency and medical situations.
• Obtains complete, accurate, and appropriate information from calling party regarding emergency and non-emergency situations, and uses this information to write call summaries.
• Assists with on-the-job-training for new employees.
• Monitors fire alarm panel, security infractions, severe weather, fuel issues access control system, and other emergency and non-emergency systems.
• Evaluates and properly classifies initial calls/requests for assistance, and notifies all pertinent personnel as needed.
• Maintains communication throughout emergency situations, including with field units and callers, local emergency and law enforcement departments, airport personnel, and Air Traffic Control (ATC) tower.
• Gives assignments and directions to staff and emergency personnel following established procedures.
• Dispatches Aircraft Rescue and Firefighting (ARFF) emergency units to an accident scene or aircraft emergencies and saves video footage as required.
• Uses the Closed Circuit Television (CCTV) system, Public Address (PA) system, Telecommunications Device for the Deaf (TDD) system, and instant replay recording devices.
• Maintains a daily log of all incidents, via Computer-Aided Dispatch (CAD) software.
• Keeps abreast to changes in policy, methods, operations, and equipment needs to meet departmental needs.
• Disseminates information via the Automated Emergency Notification System to appropriate notification groups.
• Activates the emergency recall plan when required.
• Disseminates severe weather forecast information to airport tenants.
• Informs appropriate personnel of reported or observed airport/airfield maintenance problems and conditions.
• Summaries information for broadcasting.
• Utilizes the badging system as necessary and after normal business hours.
• Supports MNAA’s commitment to its culture and values, including Respect, Integrity, Service, and Excellence (RISE).
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics:

• U.S. Citizen: Must be a U.S. Citizen to operate NCIC software.
• Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines.
• Receiving Directions: Skill in receiving and following written and oral directions.
• Record Management: Skill in maintaining complex and confidential files, records, and official documents.
• Facilities Access Control System: Skill in using a facilities access control system.
• Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions.
• Public Relations: Skill in communicating and managing relationships with the general public.
• Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations.
• Map Reading: Skill in reading and interpreting maps.
• Independence: Guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done.
• Clear Criminal History: Has a clear motor vehicle record, and clear criminal history with no felony, driving under the influence, or drug-related convictions.
• Criminal History Databases: Knowledge of laws concerning accessibility and distribution of criminal history information.
• Emergency Codes: Ability to learn emergency codes.
• Dispatching Skills: Ability to acquire emergency and non-emergency dispatching skills.
• Ability to obtain and maintain a Security Identification Display Area (SIDA) badge.

Qualifications:

• Required:
  • H.S. Diploma or G.E.D.
  • U.S. Citizenship required to access NCIC
  • Less than 2 years of public safety call taking, law enforcement, dispatching, or related experience.
• Preferred:
  • Associate’s Degree in a related field.
  • 2-4 years of public safety administration / telecommunication working with confidential information or related experience.
  • Typing speed 35-45 WPM.